By enrolling in a Mothers Clinic package you are Consenting to our Clinic Terms & Conditions as outlined below:
- All consultations are confidential, and client information is protected under privacy laws.
- Our services are not suitable for crisis or emergency support. Crisis support services are listed on our website HERE or for urgent matters please call 000 immediately.
- Consults may be via Telehealth or phone call.
- If a session is disrupted due to technical issues, it may be rescheduled at the discretion of the clinic.
- Pre-payments may be transferred to a new appointment time, however only where 24 hours notice has been given.
- Our strict 24-hour cancellation policy applies to all consults, including pre-paid consultations.
- Payment transfers/refunds will not apply to appointments cancelled within the 24-hour window prior to the appointment time and date (i.e. in the case of late cancellation), or to any consult not attended (i.e. in the case of no show).
- Late arrivals may not receive the full consultation time due to scheduling constraints and the need to respect subsequent appointments.
- Mothers Clinic reserves the right to update or make change to these Terms and Conditions, with notice.
PAYMENT PLANS
- Instalments will be automatically deducted from your nominated payment method on the due date.
- By opting for a payment plan, you have authorised us to deduct the instalment amounts from your debit or credit card under the payment plan schedule below.
- You agree to ensure that sufficient funds are available in your nominated account to meet any withdrawals made by us on their scheduled due dates.
- Where payment is defaulted or not received, you authorise us to debit any outstanding funds from your nominated account, without the need for notifying you.
- Where you fail to make payment or payment is declined for any reason, you must provide a new eligible method of payment immediately or we may suspend or cancel your package including scheduled or unused appointments.
PACKAGE INCLUSIONS & TIMEFRAMES FOR USAGE
Support packages are valid for a specified period from the date of purchase as outlined below:
Motherhood Recovery Package (Psychology & Naturopathy):
Inclusions: Available towards TWO (2) services, Naturopathy and Psychology. FIVE (5) sessions total, shared: 2x initial sessions (60 minutes Naturopath and 50 minutes Psychologist), 2x Naturopathy follow up sessions (30 minutes) and 1x Psychology follow up session 50 minutes).
Usage Timeframe: Consultations to be used (i.e. all 5 sessions booked + attended) within SIX (6) months of the date of purchase (unless otherwise stated/agreed upon).
Payment Plan Schedule: $589.50 (50%) deposit + 5 monthly instalments of $129.00 (Inc. $55.50 admin fee).
Motherhood Recovery Package (Counselling & Naturopathy):
Inclusions: Available towards TWO (2) services, Naturopathy and Counselling. FIVE (5) sessions total, shared: 1x initial Naturopathy session (60 minutes), 1 x initial Counselling session (70 minutes), 2x Naturopathy follow up sessions (30 minutes) and 1x Counselling follow up session 50 minutes).
Usage Timeframe: Consultations to be used (i.e. all 5 sessions booked + attended) within SIX (6) months of the date of purchase (unless otherwise stated/agreed upon).
Payment Plan Schedule: $527.50 (50%) deposit + 5 monthly instalments of $116.00 (Inc. $52.50 admin fee).
Motherhood Starter Package (Psychology & Naturopathy):
Inclusions: Available towards TWO (2) services, Naturopathy and Psychology. TWO (2) sessions total, shared: 2x initial sessions (60 minutes Naturopath and 50 minutes Psychologist).
Usage Timeframe: Consultations to be used (i.e. all 2 sessions booked + attended) within TWO (2) months of the date of purchase (unless otherwise stated/agreed upon).
Payment Plan Schedule: $274.50 (50%) deposit + 2 monthly instalments of $150.00 (Inc. $25.50 admin fee).
Motherhood Starter Package (Counselling & Naturopathy):
Inclusions: Available towards TWO (2) services, Naturopathy and Counselling. TWO (2) sessions total, shared: 2x initial sessions (60 minutes Naturopath and 70 minutes Counsellor).
Usage Timeframe: Consultations to be used (i.e. all 2 sessions booked + attended) within TWO (2) months of the date of purchase (unless otherwise stated/agreed upon).
Payment Plan Schedule: $257.50 (50%) deposit + 2 monthly instalments of $141.00 (Inc. $24.50 admin fee).
Counselling Package (5 sessions):
Inclusions: Available towards COUNSELLING services only. FIVE (5) sessions: 1x initial session (70 mins) and 4x follow up session (50 mins each).
Usage Timeframe: Consultations to be used (i.e. all 5 sessions booked + attended) within SIX (6) months of the date of purchase (unless otherwise stated/agreed upon).
Payment Plan Schedule: $524.50 (50%) deposit + 5 monthly instalments of $115.00 (inc. $50.50 admin fee).
Counselling Package (3 sessions):
Inclusions: Available towards COUNSELLING services only. THREE (3) sessions: 1x initial session (70 minutes) and 2x follow up session (50 minutes each).
Usage Timeframe: Consultations to be used (i.e. all 3 sessions booked + attended) within THREE (3) months of the date of purchase (unless otherwise stated/agreed upon).
Payment Plan Schedule: $324.50 (50%) deposit + 3 monthly instalments of $118.00 (inc. $29.50 admin fee).
Naturopathy Package (5 sessions):
Inclusions: Available towards NATUROPATHY services only. FIVE (5) sessions: 1x initial consultation (60 minutes) and 4 x follow up consultations (30 minutes each).
Usage Timeframe: Consultations to be used (i.e. all 5 sessions booked + attended) within SIX (6) months of the date of purchase (unless otherwise stated/agreed upon).
Payment Plan Schedule: $469.50 (50%) deposit + 5 instalments of $103.00 (Inc. $45 50admin fee).
Naturopathy Package (3 sessions):
Inclusions: Available towards NATUROPATHY services only. THREE (3) sessions: 1x initial consultation (60 minutes) and 2 x follow up consultations (30 minutes each).
Usage Timeframe: Consultations to be used (i.e. all 3 sessions booked + attended) within THREE (3) months of the date of purchase (unless otherwise stated/agreed upon).
Payment Plan Schedule: $299.50 (50%) deposit + 3 instalments of $109.50 (Inc. $29 admin fee).
Comprehensive Sleep Support Package (1 session):
Inclusions: Available towards SLEEP CONSULTANT services only. ONE (1) session: 1x initial consultation (60 minutes).
Payment Plan Schedule: N/A.
Postpartum Lactation Support Package:
Inclusions: Available towards LACTATION SUPPORT only. TWO (2) sessions: 1x initial consultation and 1 x follow up consultation + TWO (2) weeks unlimited email & message support.
Payment Plan Schedule: N/A
Antenatal Lactation Support Package:
Inclusions: Available towards LACTATION SUPPORT only. ONE (1) x antenatal planning session (90mins) + TWO (2) weeks unlimited email & message support during the first 2-weeks postpartum.
Payment Plan Schedule: N/A
APPOINTMENT CANCELLATION POLICY
Our cancellation policy is strictly 24-hours notice. We ask that you give at least 24-hours notice for change or cancellation of your appointment. Mothers Clinic does not provide refunds for pre-paid appointments cancelled within the 24-hour period prior to the appointment time and date.
48HR APPOINTMENT GUARANTEE
Please note, Mothers Clinic does not provide crisis or emergency support. For urgent support please contact Triple Zero (000). We are however committed to offering appointments/consultations within 2 business days (Mon-Fri, 9am-5pm) with at least one slot available per service category. Please note that clients of our Motherhood Membership and Mothers Clinic Packages will be offered first priority to this guarantee. While we strive to accommodate your preferences, this does not guarantee appointments at your preferred time or with your preferred service Practitioner. All appointments are subject to availability and confirmation by the selected Practitioner. The eligibility of Practitioners and service categories is determined at the discretion of Mothers Clinic.
EMPOWERED MOTHERHOOD GUARANTEE
If you’re ever unsatisfied with any consultation you receive at Mothers Clinic, you simply don’t pay anything for it. That’s how confident we are in the level of support we provide! In the case where our Empowered Motherhood Guarantee applies, please refer to mothersmylk.co/pages/empowered-motherhood-guarantee for the details and restrictions of the guarantee.
PRIVACY POLICY
This policy outlines the way we at Mothers Mylk Pty Ltd (ABN 46 666 719 553) collect, hold, use and disclose personal information
What personal information do we collect?
The personal information we collect is generally, but not limited to:
- name and contact details;
- medical notes; and
- any communications we have.
However, we may also collect:
- information about how you use our website, via third parties.
How do we collect your personal information?
The main way we collect information is when you give it to us, for example, via our website sign-up, client intake or personal information forms or any other forms, via phone, email, when you submit comments or feedback or via social media.
We also use cookies on our website which may identify you and track your actions and the pages you visit. This helps make our website work more securely and efficiently, such as enhancing security on our contact form, and storing your information, so you don’t have to put it afresh when you visit us again.
At times personal information may also be gathered from third parties, such as Google Analytics or Facebook Pixel. These third parties may use cookies, web beacons and similar technology to collect or receive information about you from our website and elsewhere on the internet.
We use third-party Service Providers to manage your personal data.
Practice Better
Practice Better is an electronic practice management tool which stores health records, appointment information, and communication between practitioners and clients.
For more information on the privacy practices of Practice Better, please visit the Practice Better Privacy web page:
https://practicebetter.io/privacy/
Why do we collect your personal information?
We need your personal information to:
- communicate with you in relation to your enquiry;
- send you news if you have signed up (you can unsubscribe at any time);
- analyse cart abandonment trends and optimise our website's design and functionality;
- utilise SMS (Short Message Service) and email notifications in the context of cart abandonment recovery;
- conduct our business, and enable your use of our website, products and services; and
- in some cases, to comply with our legal obligations, such as record keeping.
