Refund policy

All orders are hand packed with love by the authors, Shannon and Alana. This means we can ensure that every book is in perfect condition ready for your kitchen!

Please note that we operate under a No Returns policy however, accidents happen! If something is not quite right, contact us within 7 days of delivery and we’ll immediately work with you to make it right.

If this is accurate, please read the below to begin the return process:

To start a return, you can contact us at hello@mothersmylk.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@mothersmylk.co.


Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.